Privacy Policy

Last updated: 24.11.20
Version: 2.0

Privacy Statement

Pankhurst Psychiatry understands and respects the importance of your privacy and we are committed to safeguarding your personal information. We are entrusted with sensitive and personal information and discretion, personal privacy, security and confidentiality are fundamental to what we do.

Pankhurst Psychiatry is the data controller of your personal data and this privacy policy explains for you what data is collected through the website, when, how and why we collect it, how it is secured and used, and the conditions under which we may disclose data to others.

This policy may be updated from time to time and patients will be notified of any important amendments. Please revisit our website periodically to stay abreast of any changes.

By using our website, you agree to be bound by this policy. If you have any queries regarding this policy, please contact us by email at enquiries@pankhurstpsychiatry.co.uk or by post to Pankhurst Psychiatry, Cardinal Clinic, Oakley Green, Windsor, Berkshire, SL4 5UL.

About us

Pankhurst Psychiatry is registered in England and Wales as company number 11592323. We are registered with the Information Commissioner’s Office (ICO), registration reference ZA570245

Purpose

We collect personal data from our patients, through this website, and process this data in order to provide treatment, devise treatment plans, monitor progress and ensure the safety of patients and those around them. Where personal data is collected, we will provide details of why it’s needed and how it will be used.

We keep a record of our activities relating to patients and prospective patients in order to provide our service.

We keep a record of those who express an interest in our services (including but not limited to medical and psychological treatments) and we use this to communicate directly about the services of interest.

We also keep data of our actual and potential clinical partners, employees and professional contacts in order to manage these relationships and treat this information as personal data in accordance with this policy.

What data do we collect?

When using our site you may provide personal data such as name, email address and phone number, which you may fill in, for example, in the form on our contact page.

When someone is interested in our services, they may be referred to us by another clinician or they may enquire directly via telephone, email or website.

Personal data about our patients is collected directly from each individual. This may be done initially by phone or email and is then followed up with a detailed face-to-face assessment with a doctor, psychologist or therapist.

Our patients can access the data about them and update this information as it changes.

Examples of the sort of personal information we collect from our patients includes but is not limited to: Name; Contact details; Biographical information; Psychiatric history; Medical history; Family history; Alcohol and drug use; Medication history; Employment history; Relationships and intimate life; Personality assessment; Cognitive functioning; Interests and goals. 

Automatic data collection

Other non-personally identifiable information, such as site usage analysis, is gathered and used for the purpose of improving the website. This non-personally identifiable data may also be disclosed to third parties such as advertisers, vendors and researchers.

We automatically collect data from our website users’ devices using technology such as third party cookies. This helps to improve user experience, provide personalised content and advertisements and monitor our website’s effectiveness.

Examples of what can be collected include: IP address, web browser, device type and the web pages or websites visited before using the site. In order to restrict cookies from being installed on a computer or to restrict the processing of associated data, browsers may in some cases ask for opting in or out or anonymising the IP address.

Why do we need this information?

As part of our patients’ journey of assessment and psychiatric treatment with us, we want to develop the right understanding and the highest quality and safest approach to each person as an individual and as such the information we collect is used to provide this.

Automatic data collection is carried out to provide optimum user experience when using our website.

How do we share this information?

We will never sell a patient’s personal information and will only share it with professionals directly involved in their care, such as a general practitioner, psychotherapist, psychologist or other party with the consent of the patient. We limit the information provided to only what is reasonably necessary for them to provide those services.

An exception to this are where Pankhurst Psychiatry has a duty to share the information with law enforcement agencies, or where the patient or other individuals are thought to be at significant risk. In this case, we will ask the patient for consent to share their information.

Lawfulness of processing

We collect and hold patients’ personal data lawfully and in accordance with the consent which has been granted and such that is necessary for the purposes set out in this policy.

Patients can revoke consent at any time, although the ability of Pankhurst Psychiatry to provide an effective clinical service may then be affected. The lawfulness of the processing performed during the period when consent existed is not affected by a consent being withdrawn. Personal data will be processed until consent is withdrawn.

We may also retain log files for analysis purposes. These are retained only for a short period, except where they are used for website security, improving website functionality or where we are legally obliged to retain them for longer periods.

Data processors

The data processors are appointed by us and will enter into a legally binding agreement with us. Data processing will include hosting the platform, storage of personal data, reading personal data in the event of support or maintenance, deletion and/or modification of personal data and transfer of data, under our explicit instruction.

By consenting to this privacy policy, and by submitting your data, you explicitly consent to the possible transfer of your personal data to the data processors as stated herein.

Security

We take security very seriously and are committed to keeping your information safe. We take every step to ensure appropriate technical and organisational measures are taken against unauthorised access or destruction, illegal processing or accidental loss or damage.

We use a secure server where personal data is processed and limit access to personal data within the organisation. Authorisation to access personal data is given only to individuals within the organisation, or within the data processor and its sub-processor, for the sole purpose of carrying out their respective duties.

Whilst we endeavour to ensure maximum security of our systems, no service is guaranteed to be completely secure. If you have any concerns that your personal information has been put at risk, please contact us immediately.

Patient rights

Patients are entitled to request a copy of any information we hold about you and to ask us to amend, delete or only use it for certain purposes. You may also request that we stop using your information at any time although we may retain the information where a legal requirement to do so can be proved.

Patients also have the right to file a complaint with the supervisory authority: The Information Commissioner, casework@ico.org.uk, Tel 0303 123 1113, www.ico.org.uk.

Terms and Conditions

When accessing this website from locations beyond the UK, please be aware that it is the individual user’s responsibility to ensure compliance with all applicable local laws and customs.

Information contained on this website is for illustrative purposes only. No guarantees or warranties about the service to be provided are made by Pankhurst Psychiatry or any of its affiliates, employees or contractors.

Services are subject to change from time to time, depending on the availability of appropriate people. Any agreement shall be governed by, and construed in accordance with, English Law. Each party will irrevocably agree that the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning any agreement and any matter arising therefrom.

The Pankhurst Psychiatry website may contain links to other commercial and non-commercial websites. These links are provided for convenience only, and do not imply any endorsement or recommendation unless otherwise stated.